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The new age of customer service is becoming the age of Conversational AI. Companies large and small often struggle...
More than 1 million people pour through tweets about customer service on a weekly basis. And unsurprisingly, about...
In the contact center industry, we tend to think of digital customer experience only as a thing we control....
When I lived in Chattanooga, Tennessee, I once watched a rowing team make their way down the Tennessee River....
What do you call a fiercely loyal grocery shopper who only shops at Wegmans?
A Wegmaniac. That’s...
Remember the time you had to request mail-order DVDs to catch the latest flicks while munching popcorn on...
“What do you want to be when you grow up?”
This age-old question looms over you into...
The first time I went to a mattress store to buy a mattress, the whole experience felt...