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When businesses focus on improving their customer experience and service strategy, they can see up to an 80% increase...
We’re all sick of hearing about how the Covid-19 pandemic has changed the way we work. And trust...
People are wired to process change in one of two ways: opportunity or threat.
When things shift...
Ask any contact center leader for data and you’ll likely end up with a hefty pile of metrics...
…Technologies. All other company names and logos may be registered trademarks or trademarks of their respective companies. Contact Christine Holley Sr. PR Account Executive Sharpen Technologies cholley@sharpencx.com 804.256.8149 www.sharpencx.com ###…
There are dozens of ways to measure your customers’ satisfaction. But, one metric steps beyond just measuring satisfaction....
Today’s call centers are achieving great gains in efficiency and call deflection with AI, but many are missing...
As modern consumers, we want easier (and faster) access to products and services. And we want answers to...
As many as 20% of Fortune 500 companies won’t make it through 2021 in one piece.
Saddled...