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For the past few months, I’ve been using a service called Instacart to order all my groceries....

About 66% of customers faced problems with the products or services they purchased in 2020. And, nearly two-thirds...

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the sharpencx.com website (the “Service”) operated...

Stop me if you’ve heard this story before: You start your job as a new customer service agent...

It’s hard to compete with the convenience of home as a workplace. But the pandemic showed us at-home...

When contact centers turned on disaster recovery mode last year, it was next to impossible to send agents...

Some people argue that customer satisfaction is the new marketing. If your customers aren’t satisfied with a product...

Earlier this year, I fought for seven months to get an issue resolved with a customer service...