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Since 2007, Airbnb’s grown to serve 4 million hosts who’ve welcomed more than 900 million guests into their...

Contact centers have long been a critical part of business operations and the customer service experience. Today, companies implement...

I can’t tell you the number of times I’ve heard my mom yell “TALK TO A HUMAN” or...

INDIANAPOLIS, Ind. – December 13, 2022 – SharpenCX, an all-in-one unified contact center platform, today announced it has...

These days, it feels like you can’t turn on the TV or open a web browser without some...

In just the last few days, the way we work as a nation has had to shift dramatically....

It’s been almost a year since the lockdown (I know that’s exactly what you wanted to hear). We’ve...

A good manager is a good coach. Gallup found companies who strategically invest in employee development see 11%...

Last week, I texted my vet on a Saturday to cancel an appointment for my cat Nacho....