Search Results

Search Results: 517
[Product Demo] Empower Your Contact Center with Logic+: Streamlining IVR and Customer Interactions

Speakers: Bryan Bergland – Director of Solution Engineering Host: Product Marketing Specialist, Sharpen

Discover the transformative power of Logic+,...
[Product Demo] Empower Your Contact Center with Logic+: Streamlining IVR and Customer Interactions
Presenter: Bryan Bergland, Director of Solution Engineering, Sharpen Host: Steven Cardello, Product Marketing Specialist, Sharpen...
4 Ways to Improve Your Customer Service With Automation (While Still Holding Onto the Human Touch)

Every Sunday is meal prep day in my house. I spend a couple hours cleaning, chopping and roasting...

4 Ways Hulu Makes Customer Focus the Heart of Their Business Strategy (and How You Can Do the Same)

The first time I ever binge-watched a show was on Hulu watching Lost years ago (if you...

Top 5 Ways to Wipe Out the Turnover Plague in your Contact Center

Turnover in contact centers is an epidemic. Some employee turnover is a natural part of the workforce life cycle....

Mitel Customers are Migrating to SharpenCX for their CCaaS/UCaaS Solution

You don’t have to settle for RingCentral.

If you’re a current Mitel MiCloud or ShoreTel Connect customer,...

Is your contact center AI-ready?

What do the words pain and gain have in common? Well, they’re both halves of the well-known clicheβ€”β€œno pain,...

How To Include Mindfulness Training in the Contact Center

Meeting the daily demands of rigid contact center metrics and answering ring after ring of angry customers buckles agents...