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I can’t tell you the number of times I’ve heard my mom yell “TALK TO A HUMAN” or...
Editor’s Note: This post is brought to you by a new contributor, Hiba Amin, from our friends over...
The World Health Organization now officially recognizes burnout as a cause of chronic stress and the host of health problems that follow.
Work-related...
Each year, customer expectations grow yet budgets stay flat. Customers want more ways to connect with your company;...
Catapulting your contact center to the digi-sphere is about more than changing up your processes, tech, and the way...
As of 2024, 65% of companies offer some work flexibility, which is a 14% increase from 2023. Most...
Anxiety and depression are common among full-time customer service reps. It makes sense –– they deal with high-stress situations, and...
Your contact center is the all-you-can-eat buffet of customer data. It houses all the information you need for...
Picture this: It’s the week of Thanksgiving and the phones at my neighbor’s bakery are going wild. See,...