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You know the feeling when you get sucked into a game of Mario Kart? You keep running laps until...
INDIANAPOLIS (PRWEB) MAY 11, 2022 – SharpenCX announced its new Global Partner Program, focused on enabling channel partners...
INDIANAPOLIS (PRWEB) JUNE 08, 2022 – SharpenCX launched the first holistic AI platform in the CCaaS/UCaaS industry. The...
Virtual contact centers are changing the future of customer service. Since the beginning of 2021, the number of...
By: Pam Hynes, Vice President of Client Experience
Originally posted...
More than a third of hourly, customer service workers feel physically and emotionally drained after an average day’s...
The world is changing faster than most of us can keep up with. If you didn’t believe...
2020 didn’t cancel National Customer Service Week. The festivities are set for October 5-9, and it’s up...
It’s estimated that the world’s customer contact centers field about 270 billion calls annually. And, it takes close to...