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How to Build a Call Center Gamification Program that Gives Agent Engagement and Customer Satisfaction a Long-Term Boost

You know the feeling when you get sucked into a game of Mario Kart? You keep running laps until...

SharpenCX Announces New Global Partner Program

INDIANAPOLIS (PRWEB) MAY 11, 2022 – SharpenCX announced its new Global Partner Program, focused on enabling channel partners...

SharpenCX Releases Holistic Artificial Intelligence (AI) Platform

INDIANAPOLIS (PRWEB) JUNE 08, 2022 – SharpenCX launched the first holistic AI platform in the CCaaS/UCaaS industry. The...

Solve Age-Old Problems and Make your Customer Service Agents Happier with a Virtual Contact Center

Virtual contact centers are changing the future of customer service. Since the beginning of 2021, the number of...

Unhappy Agents? How to Reduce Contact Center Turnover
7 Tactics to build an agent-first contact center environment

By: Pam Hynes, Vice President of Client Experience

Originally posted...

5 Ways to Celebrate 2021 National Customer Service Week with Your Call Center Team

More than a third of hourly, customer service workers feel physically and emotionally drained after an average day’s...

17 Contact Center Statistics That Prove Why a Good Customer Experience is the Key to Brand Loyalty

The world is changing faster than most of us can keep up with. If you didn’t believe...

Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020)

2020 didn’t cancel National Customer Service Week. The festivities are set for October 5-9, and it’s up...

Making it an Inside Job: Why your Agents Need to be Involved in your Contact Center Digital Transformation Strategy

It’s estimated that the world’s customer contact centers field about 270 billion calls annually. And, it takes close to...