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It’s 3:51 p.m. on a Wednesday, and you’re staring at the clock, waiting for those next nine minutes...

The average American feels bored for five years of life. And, what’s rated as the number one most...

About a month ago, my shoe order got lost in transit. Naturally, I called customer service to track...

Some days I hit about 4 p.m. and realize I haven’t really talked to anyone all day. Sure,...

This article was written by Sharpen’s VP of Marketing, Murph Krajewski, and originally posted on Forbes.

I love...

Omnichannel customer experiences promise to invigorate a sleepy industry and open the doors to customer service that is...

Cybersecurity threats are increasing at alarming rates. Business Wire reports that with more remote work nearly 80% of...

Many people would love a personal stylist to find clothes that fit well and look great, without all...

Ding! Your prescription is ready. 

The first time I got a text message from CVS about a...