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If you’re wondering how to start a call center, chances are, what you’re really looking for is an...

Every year when my birthday rolls around, I get greeting cards and checks from a few select family members....

As a manager, your executive team is consistently pushing you to keep employees engaged, reduce turnover, increase profitability...

INDIANAPOLIS (PRWEB) MAY 11, 2022 – SharpenCX announced its new Global Partner Program, focused on enabling channel partners...

Today, bots deliver food, offer health care services, farm our veggies and even drive our cars. No, we’re...

Newsflash: You might be tracking the wrong metrics in your contact center.

Leaders, like you, use metrics...

Editor’s Note: This post is brought to you by a new contributor, Hiba Amin, from our friends over...

The phones are ringing off the hook, agents are talking and typing, email requests are flying in one...

According to Business Training Experts, a recent study from the American Society of Training and Development “provides the...