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5 Steps to Crafting a Customer Service Strategy to Meet Your Call Center Performance Goals
It seems we’re flying through 2021 as fast as we closed out 2020, so let’s do a quick...
4 Ways to Empower Agents to Personalize Customer Experiences
Personalizing the customer experience. This expression has become a buzzword in the market, but the trend is here...
Is it Too Painful to Migrate to a Cloud Contact Center? Truth’s Out: It’s Not
Think about the last time you moved. To a new house, condo, apartment, or wherever feels like home...
The Link Between Agent Engagement, Retention & Employee Development Plans (With Examples)
I have this friend — let’s call him Josh. He’d been at his job for a year, even...
How to Start an RFP for Call Center Software Today: Your 6-Step Guide to Choosing a Partner Vendor who Elevates your Customer Experience
Choosing a contact center vendor from a crop of hundreds of doppelgangers isn’t easy.
But as customer...
Out with the Old, in with the New: Leave Behind your Old Technology and Set New Standards with your Cloud Contact Center
Customer service teams catch a lot of flack. I mean just think of what comes to mind when you...