Search Results

If you’ve ever shopped on Zappos.com, you know the site isn’t overly flashy. It’s simply an ecommerce store...

A couple of years ago, Tommy Reese, Deloitte’s Contact Center Strategy Manager said, “If you treat the client...

Each year, customer expectations grow yet budgets stay flat. Customers want more ways to connect with your company;...

Only 1% of contact centers think their data intelligence strategy is perfect, according to CCW. The rest struggle...

More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in...

I’m not letting you in on a mysterious secret when I tell you agent turnover is a...

What determines a low-friction customer experience? In the past, it was pretty straight forward. Call in, get a nice...

This article was written by Sharpen’s VP of Marketing, Murph Krajewski, and originally posted on Forbes.

I recently...