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Have you heard the story about the guy who walked into...

Cue the next song on your playlist: “Another one bites the dust.”

Okay, that’s a tad dramatic. But, the...

Back in 2014 Deloitte talked about an important trend – the overwhelmed employee.

The consulting...

Business is all about competition. Today, the big player in that competition is customer experience.

A survey...

It’s a daunting task to find new cloud technology for a contact center. The investment of new software...

Transformations don’t happen with a flick of a wand and a chant of Bippity-boppity-boo. Real transformation is hard work....

When your call center agents don’t have transparency into their goals and performance data, they’ll struggle to meet...

I have this friend — let’s call him Josh. He’d been at his job for a year, even...

Customer churn — just the thought of it can drive your stress through the roof.

As a...