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Contact center metrics are always in flux. Every day new priorities rise to the top of your managerial to-do...

The world is changing faster than most of us can keep up with. If you didn’t believe...

The average contact center suffers from turnover rates in the double digits, with standard rates sitting between 30...

Today’s workforce craves both engagement and empowerment in the office. When they don’t get the engagement they need,...

Picture this: You order a dining room chair from your favorite online retailer. It’s delivered, you unbox it,...

2020 didn’t cancel National Customer Service Week. The festivities are set for October 5-9, and it’s up...

A company recently charged me for a duplicate purchase I didn’t make. I knew if I didn’t jump...

Create omnichannel user flows for faster and better service—no coding...

OLE Health’s story begins in 1972, when a local farmworker named Placido Garcia introduced the idea that Napa County...