Search Results

Whether you’re new to the customer service industry or have been around the block a few times, there’s no...

It’s 3:51 p.m. on a Wednesday, and you’re staring at the clock, waiting for those next nine minutes...

Did you know 70% of companies will digitalize their business processes and speed up digital transformation by 2022?

I was with my family last week on vacation. And as we were sitting around the campfire,...

Happy customers give your business longevity. They have a higher lifetime value than a one-time customer. They’re more likely...

As customer expectations continue to soar, company leaders like you want to ensure they deliver good customer service....

Companies see more than $1.6 trillion in annual losses from bad customer service. And 82% of customers have...

Last week Renee called your customer service...