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Hey already frustrated customer, thanks for reaching out. Hop in the convertible and let’s go for a ride. First,...
For the past few months, I’ve been using a service called Instacart to order all my groceries....
Let’s play a game of good news/bad news.
Bad news first: too much customer churn is detrimental to business...
Does your call center need a software and process makeover? If you want to keep up with...
We updated this post on November 21, 2018.
Phenomenal customer service is raising the stakes in consumer buying decisions....We originally published this post on September 23, 2016 and updated it on November 29, 2018.
Cloud. Cloud-based. Cloud-native....The contact center turnover rate is a KPI killer. It’s one of the top staffing problems contact centers...
Turnover in contact centers is an epidemic. Some employee turnover is a natural part of the workforce life cycle....
Customer service is fundamental to the lifetime value of a customer, and your agents play the leading role in...