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An Employee Onboarding Checklist for Your Call Center Agent’s First 30 Days

Jobvite’s annual Job Seeker Nation survey found that 34% of employees have left a job in the first...

The Customer Service Strategies Behind Zappos’ Success

If you’ve ever shopped on Zappos.com, you know the site isn’t overly flashy. It’s simply an ecommerce store...

4 Strategies to Align People and Processes as You Move Your Tech to the Cloud

More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in...

How Marriott’s Personalized Customer Experience Strategy Encourages Customer Loyalty

Back in 1927, husband and wife John Willard and Alice Sheets Marriott started a humble root beer stand –...

9 Forrester Digital Transformation Statistics You Must Know to Give Your Customers the Digital Customer Experience they Demand

Digital transformation is about ditching tired tactics and making a wake where true innovation can ride. But companies...

Radio Systems

Most people know Radio Systems Corporation®, a global consumer goods company headquartered in Knoxville, Tennessee that designs, manufactures and markets...

Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx

Have you ever heard of Shipageddon?

It’s a new term coined by consumer shipping companies to explain...

Customer Experience Isn’t a Guessing Game: Get 5 Actionable Methods and the Customer Service KPI Categories You Need to Put Your Data to Work for an Off-The-Chart CX

Research out of the University of Texas found that increasing data’s usability by only 10% would cause an...

7 Best Practices For Every Contact Center in 2020

Over the past few years, the rise of social media, always-in-hand mobile devices, and the generational workforce and...