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American businesses risk a staggering $494 billion in revenue from poor customer care, according to the 2020 National...

Raise your hand if you’ve ever mixed up a few popular terms because you didn’t know what they...

The first time I ever binge-watched a show was on Hulu watching Lost years ago (if you...

Microsoft says 90% of Americans use good customer service as a factor when deciding whether to do business...

My first time at Disney World, we arrived at Cinderella’s Castle at dusk, when the sky was cotton...

Every Sunday is meal prep day in my house. I spend a couple hours cleaning, chopping and roasting...

We’ve all been there. You get an email from someone you work with and something doesn’t sit...

Only 1% of contact centers think their data intelligence strategy is perfect, according to CCW. The rest struggle...

Attacking agent attrition in your contact center means throwing old management methods out the window and starting new....