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As a hiring manager, there’s a lot riding on your ability to have a productive interview and find...

This year, housebound ghouls may be faced with another tradition lost as a casualty of Covid-19. The...

Last week when snow flooded the Indianapolis roads, delivery trucks had a hard time making it into neighborhoods....

You have an endless to-do list. You’re hiring new agents, handling mounds of paperwork, implementing new processes. Oh,...

When I call my doctor’s office, I’m immediately greeted by a self-service menu with a host of options....

It might sound crazy, but it’s true—one interaction with your contact center can totally make or break how a...

The majority of customers, some 64%, find improved customer experience more important than price when making a purchase.

To...