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Between meetings with other managers and department heads, you barely have time to answer all the mentions on...

Picture this: It’s the week of Thanksgiving and the phones at my neighbor’s bakery are going wild. See,...

You’re running a contact center during the Fourth Industrial Revolution.

In 2016, Klaus Schwab, founder and...

INDIANAPOLIS (PRWEB) JUNE 08, 2022 – SharpenCX launched the first holistic AI platform in the CCaaS/UCaaS industry. The...

Many business leaders recognize that stepping up their digital game will lead to more efficient systems, innovation, and...

Prioritizing customer satisfaction starts with your call center and ends with higher revenue for your entire organization. Turns...

You’re ready to walk into a monthly meeting tomorrow with your VP of Ops when your phone lights...

Last month, I ordered my entire McDonald’s order from a screen and never once interacted with an employee. Most...

Cue the next song on your playlist: “Another one bites the dust.”

Okay, that’s a tad dramatic. But, the...