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[Webinar] Transforming Contact Center Experiences with AI Powered Solutions
Mike Davito, Strategic Account Executive, Sharpen
...Innovations in Contact Center AI Software That Will Revolutionize the Industry
Though they may seem old-fashioned in the digital era, call centers are still a crucial battleground for improving customer...
Should a Call Center Have an SMS Strategy?
The average US smartphone user now spends around 26 minutes per day texting. They don’t miss much, either....
How Long Is Too Long On Hold?
Americans waste a collective 900 million hours waiting on hold every year. And, the average person will spend 43...
Unveiling 5 Exemplary Customer Experiences by CVS
Ding! Your prescription is ready.
The first time I got a text message from CVS about a...
How to Coach the Coaches: What You Can do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center
When I worked my first customer-facing job, I was on the verge of quitting every other week.
...Learn Four Tips From Leading Brand Stitch Fix to Build a Customer Experience Improvement Program
Many people would love a personal stylist to find clothes that fit well and look great, without all...