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Think about the last time you went to the grocery store. Were you shoving your way through the...

In our previous Sharpen HQ office building, my team sat dispersed through a few separate rooms. We had...

This year hasn’t gone as anyone expected (biggest understatement right there). COVID-19 threw a wrench in the year...

INDIANAPOLIS, March 14, 2024 – HelpCloud, a...

Say goodbye to robotic IVR systems and hello to Sharpen Conversational AI. Thanks to the wonders of artificial intelligence...

A staggering 97% of consumers reject or ignore phone calls from a business or a person they don’t...

What’s the Worst That Could Happen?

In the past few months, the contact center industry has seen some major...

From technology that puts employees front-and-center to better vacation policies, employee engagement trends are constantly buzzed-about.

Too often, though,...

We updated this post on November 21, 2018.