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Editor’s Note: This post is brought to you by a new contributor, Hiba Amin, from our friends over...

The war into the mindshare and share-of-dollar for each customer is fought – and won – on the battlefield...

We’ve all been there. You get an email from someone you work with and something doesn’t sit...

Consumers are continually searching for the next best experience, whether at the hottest new restaurant, when they purchase...

Customer service is fundamental to the lifetime value of a customer, and your agents play the leading role in...

Your agents quit their jobs when they don’t get the coaching they need.

Gallup found that managers...

The American Customer Satisfaction Index reports that airlines dwell in the bottom 30% of major industries for their...