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Open a new web browser and type the term “customer satisfaction” in your Google search bar. When...

Zillow crushes more than just the housing market. Turns out, they offer exceptional service to all of their...

About a month ago, my shoe order got lost in transit. Naturally, I called customer service to track...

Operations leaders, like you, are in a battle to figure out what to measure and how to keep...

A script can be comforting to work with, but it can be fun and...

INDIANAPOLIS, November 2, 2021 – Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, was recognized...

Microsoft says 90% of Americans use good customer service as a factor when deciding whether to do business...

In 2015, Gartner declared customer experience the new competitive battlefield. Since then, companies have invested dollars into their CX and...

The state of customer service sits at a standstill. CSAT scores are stuck and most CX strategies are...