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Losing your employees is an emotional and taxing experience for you and the rest of your agents. You might...
The fate of customer frustrations rests on your agent interactions. How well (and how often) your team members...
What happens when you walk through the produce section at your grocery store and pluck an orange from...
Good customer service drives higher revenue, happier customers, and lowers churn. Your contact center is a business powerhouse....
Social media has transformed the way we all live and work – slowly, then suddenly.
And,...
…single interaction. Sharpen was recently recognized by Frost & Sullivan’s Contact Center Buyers Guide, North America (2019) for its “dramatic ROI,” “out-of-the-box integrations” and “powerful reporting and analytics tools,” while…
Picture this: Better training. More agents. Streamlined technology. A vacation. You name it, you get it.
Sounds...
INDIANAPOLIS, October...