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There’s a disconnect in the customer service experience. People are responsible for providing incredible service. Yet, too many...
We originally published this post on September 23, 2016 and updated it on November 29, 2018.
Cloud. Cloud-based. Cloud-native....By 2025 companies with the highest customer satisfaction ratings are planning to wipe out the stereotype that they don’t...
Workforce management in your contact center is all about finding balance. You balance the needs of your customers...
It’s a daunting task to find new cloud technology for a contact center. The investment of new software...
Almost half of today’s consumers won’t even think about doing business with you unless you have a four-star rating....
Ok, so we don’t have flying cars powered by recycled goods like Doc Brown thought. But technology is changing...
Finding purpose in your work matters in every profession. In fact, 83% of people say finding meaning in...
Angry customers consume the majority of your agents’ time at work.
Turns out, 75% of customers believe...