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How to Decipher Between 3 Common Industry Terms: Distilling the Digital Trifecta to Inspire Your Contact Center’s Lasting Digital Strategy

Raise your hand if you’ve ever mixed up a few popular terms because you didn’t know what they...

How to Hire the Right Call Center Agents

Attacking agent attrition in your contact center means throwing old management methods out the window and starting new....

Tips to Prioritize Your Agent Experience and Make Employees Happy

When 45% of your agents take a spin through the revolving door to leave your company each...

AI & Automation

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Agent First

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3 Ways to Optimize Your Omnichannel Customer Journey For the Fast, Quality Service Customers Seek (So Customers Finally Stop Calling You)

Your customers follow the path of least resistance.

It’s why people flock to channels like self-service...

Sharpen and Journey.ai Announce Strategic Partnership to Enhance Contact Center Security and CX

Indianapolis, IN – July 18, 2024 – Sharpen, a recognized leader in AI-powered cloud contact center software, today...

5 Things Spanx Taught Me About Customer Service: How the Retail Brand is Using Customer Feedback to Drive Their Customer Experience Strategies

“Today Spanx is to slimming undergarments what Kleenex is to tissues: a brand that stands for the...

Sharpen’s COO Pam Hynes Named Female Executive of the Year

INDIANAPOLIS, September 28, 2021 – The Stevie® Awards for Women in Business, the world’s top honors for...