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Every profession needs good coaching. What were the Chicago Bulls without Phil Jackson? The New England Patriots without...

Over the past few years, the rise of social media, always-in-hand mobile devices, and the generational workforce and...

When 45% of your agents take a spin through the revolving door to leave your company each...

Attacking agent attrition in your contact center means throwing old management methods out the window and starting new....

Raise your hand if you’ve ever mixed up a few popular terms because you didn’t know what they...

Business is all about competition. Today, the big player in that competition is customer experience.

A survey...

Complicated. Inconsistent. Weak. Limited. Cumbersome. Difficult. Time Consuming. Expensive.

Scanning through G2 reviews of well-known call center...

INDIANAPOLIS, September 28, 2021 – The Stevie® Awards for Women in Business, the world’s top honors for...