Search Results
Your customers follow the path of least resistance.
It’s why people flock to channels like self-service...
Some contact centers are taking a progressive approach to customer satisfaction – they’re starting with their agents’ happiness.
...There’s no red curtain of mystique hiding the benefits of engaged employees. Countless research reports and surveys pile up...
What has the potential to ruin a person’s entire day, costs companies trillions in lost revenue, and lurks...
Product differentiation, alone, has become obsolete. Your competitors can copy your better, faster, cheaper features practically instantly. But they...
Today’s contact centers and business operations teams look starkly different than they did a decade ago. And as...
Customers are complicated and unpredictable, but there’s no business without them. Just because your product/service is good doesn’t...
Isn’t it true that the best complaint is the one that’s never made?
As customer-company interactions increasingly occur on...
Let’s play a game of good news/bad news.
Bad news first: too much customer churn is detrimental to business...