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The average American feels bored for five years of life. And, what’s rated as the number one most...

New research alert: The stats are in – all this talk about “happy employees, happy customers” isn’t fluff.

Indianapolis, IN – July 18, 2024 – Sharpen, a recognized leader in AI-powered cloud contact center software, today...

As we emerge from the longest year ever and companies gear up for the “great rehiring” happening in...

Cybersecurity threats are increasing at alarming rates. Business Wire reports that with more remote work nearly 80% of...

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Anxiety and depression are common among full-time customer service reps. It makes sense –– they deal with high-stress situations, and...

Every profession needs good coaching. What were the Chicago Bulls without Phil Jackson? The New England Patriots without...