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Private equity fund, Teleo Capital, merges SharpenCX and Plum Voice to create the Contact Center of Tomorrow

INDIANAPOLIS, Oct. 23, 2023  – Teleo Capital announced today that it will merge Sharpen Technologies, a leading provider of cloud-based...

Retail & eCommerce
Deliver seamless experiences—from click to...
A Virtual Call Center Could be your New Future: Maintaining Operations for a Fully Remote Team

We’ve all seen the dystopian movies or books with the same doomsday conclusion: Robots will soon rule the...

How to Handle Agent PTO During the Holidays

Stroll through Target or your go-to shopping spot, and what do you see? Skeletons replaced with Santa Claus and...

See Sharpen’s Agent-First Platform in Action [CRMXchange Demo]

Customers expect every interaction to be the best experience they’ll have with your company. The challenge is, though, that...

How to Use Automation Tools Like IVR and Chatbots to Give Your Customer Service a Boost

Customers want less friction in their experiences. They want to pick up their phone or type on their keyboard...

Nordstrom’s Customer Service Is The Definition of Above & Beyond

A Guy Walks into a Nordstrom…

Have you heard the story about the guy who walked into...

Don’t Hang Your Hat on Your Average Handle Time: Why the Misleading Metric Shouldn’t Be a Focus in Your Contact Center

Every customer that reaches out for help is different. Sure, they may tout similar problems or journeys with your...

Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx

Have you ever heard of Shipageddon?

It’s a new term coined by consumer shipping companies to explain...