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3 Ways to Use Customer Service To Sell

We updated this post on November 21, 2018.

Phenomenal customer service is raising the stakes in consumer buying decisions....
Digital Transformation in the Contact Center: How to Move Your Contact Center to the Cloud [Webinar Recap]

Last Thursday, Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics and Ray Gallagher, VP of Customer Care at...

Get the Scoop on 3 Omnichannel Contact Center Trends that will Stand the Test of Time

Omnichannel customer experiences promise to invigorate a sleepy industry and open the doors to customer service that is...

Pop the Confetti: October 7-11 is Customer Service Week and It’s Time to Give Your Agents the Recognition they Deserve

We interrupt our regular programming to broadcast an important announcement: Next week, Oct. 7 – 11, is Customer Service...

16 Questions to Ask Your Agents if You Want to Retain Call Center Employees

There’s a lot of pressure on you as a manager to foster positive relationships with your agents, build...

The Tactics You Need to Know to Implement 3 Key Customer Service Trends for Better Experiences in Your Call Center in 2021

American businesses risk a staggering $494 billion in revenue from poor customer care, according to the 2020 National...

Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition

I graduated from college with a Bachelor of Arts as an English Major and everyone asked me, “Are...

Solve Age-Old Problems and Make your Customer Service Agents Happier with a Virtual Contact Center

Virtual contact centers are changing the future of customer service. Since the beginning of 2021, the number of...

Cloud-Based vs Cloud-Native: Does it Matter?

We originally published this post on September 23, 2016 and updated it on November 29, 2018.

Cloud. Cloud-based. Cloud-native....